How long does shipping to the United States take?
Two business days via FedEx or UPS from our Los Angeles and New York warehouses.
What about Canada, Australia, the UK and the UAE?
Local stock in Toronto, Sydney, London and Dubai guarantees 2-day, tracked and insured delivery
What if my furniture arrives damaged or defective?
Notify us within 90 days. We arrange courier collection from your address and provide an immediate replacement or full refund – your choice.
Is this high-quality furniture?
We specialise in premium craftsmanship with solid wood construction, high-quality upholstery, and durable hardware. Each piece is built to last.
Do you offer a warranty?
24-month warranty on manufacturing defects plus a 90-day satisfaction guarantee on every piece.
What materials are used in your furniture?
We use premium solid wood, high-density foam, quality fabrics and leathers, and durable metal hardware. Material details are listed on each product page.
Is assembly required?
Some items arrive fully assembled, while others require simple assembly. Assembly instructions and all necessary hardware are included. White glove delivery with professional assembly is available in select areas.
Does the furniture come with care instructions?
Yes. Care guides, assembly instructions, and any applicable warranty documentation are included with every order at no extra charge.
I can’t find the piece I want. Can you source it?
Send us a picture or description; we will check availability and get back to you.
Which couriers do you use?
US – FedEx & UPS Freight
EU – DHL Express
CA – FedEx Priority
UK – Royal Mail / DPD
AU – StarTrack
NZ – New Zealand Post Courier
UAE – Aramex
All shipments are fully insured. Signature required for large items.
Will my credit card statement show the purchase?
The descriptor will show a neutral retail code for your privacy.
Can I cancel or change an order after payment?
Orders may be cancelled or modified within 24 hours of placement, provided the item has not yet shipped.
Do you offer discounts for repeat customers?
Returning clients receive an automatic 10% loyalty code and early access to new collections.
How do I know if the furniture will fit in my space?
Detailed dimensions are provided on each product page. We recommend measuring your space carefully. Contact us if you need assistance.
Do you ship to Switzerland and the EU?
Yes. Inventory is held in Germany and the Netherlands. Delivery is 1–2 business days, all duties paid.
Do you offer White Glove Delivery?
Yes, in select areas. White Glove service includes in-home delivery, unpacking, placement, assembly, and debris removal. Available for an additional fee at checkout.
What is your return policy?
Unused furniture in original packaging can be returned within 90 days for a full refund. Custom orders cannot be returned unless defective.